Frequently Asked Question
How can I keep track of my order?
To check the progress of your order, go to supertails.com and select 'My Account.' Navigate to 'Order history' and choose the order you want to trace.
Is my address usable?
Enter your pin code in the "Deliver to" box on the product page to see whether this is the case.
How long will it take to deliver to my address?
What will the delivery costs be for my order?
It is free shipping
How can I make a payment for my order?
We accept all common payment methods for our variety of products and supplies, including credit cards, debit cards, netbanking, UPI payments, cash on delivery, and all major mobile wallets.
Are there any cash-on-delivery fees for my order?
All COD orders are subject to a Rs. 40 fee.
My credit card has been charged, but my order has not yet been verified. What am I supposed to do?
In the unlikely event that this occurs, please contact our customer service at 8610300399 or firstname.lastname@example.org.
How can I use a promotional coupon to my order that I received?
Promo coupons are available @ Offers
Cancellations and returns
How do I make a return or replacement request?
You can contact our customer service team at 8610300399 to make a return or replacement request.
How long will it take to receive a refund?
The cash will be deposited to your account within 7 working days after filing the request with us, depending on your bank.
What is the time limit for seeking a return?
You have 10 days from the date of delivery to submit a return request.
We will only process returns requests that are in accordance with our returns and refund policy.
What should I do if I want to cancel my order?
Please contact us at email@example.com or 8610300399.
How do I get in touch with “Fur-Drop” customer service?
You may reach us at 8610300399 or firstname.lastname@example.org.
What are your hours of operation for customer service?
We are available beginning at 8 a.m.